Refund policy

This policy explains how to return something you bought from healthsynergy.co.za. Health Synergy is a trading name of Invincible Living (Pty) Ltd. Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Changed your mind? You have 7 days

You can return an item within 7 days of receiving your order, for a refund or an exchange. If 7 days have gone by since you received your order, we can't offer you a refund or exchange for a change of mind.

To be accepted, the item must be:

unopened, with its seal intact
unused, and in the condition you received it
in its original packaging

This applies to sale items too. For health and safety reasons, we can't take back opened items, or perishable or temperature-sensitive items, for a change of mind. Gift cards can't be returned.

You pay the cost of sending the item back to us. We don't refund delivery fees on change-of-mind returns. We refund them only when the return is our mistake (a wrong, damaged or defective item) or where the law requires it.

How to return an item

Email info@healthsynergy.co.za within 7 days of receiving your order. Include your order number and the items you're returning.
Pack the items carefully and send them to: Invincible Living (Pty) Ltd, Returns, Shop 25, Glenfair Shopping Centre, Lynnwood Road, Lynnwood, Pretoria, 0081.
Use a tracked service and keep your proof of postage. We can only process a return once it reaches us.

Please don't send your return to the manufacturer.

Damaged, defective or wrong items

If an item arrives damaged, is defective, or isn't what you ordered, email info@healthsynergy.co.za. Include your order number and a photo of the item and its packaging. Please tell us as soon as you notice, so we can claim from the courier where needed.

Under the Consumer Protection Act, you can return a defective item within 6 months of delivery. We arrange and pay for the return, and you choose a replacement or a refund. If you choose a refund, we also refund the delivery fee you paid. The unopened rule above doesn't apply to these returns.

Refunds

When your return arrives, we check it and email you to say whether your refund is approved. Approved refunds go to your original payment method within 30 days of the day you told us you were cancelling.

If you paid in instalments with PayJustNow or Payflex, we refund through that provider. Refunds always go to the person who paid, even if the item was a gift.

Late or missing refunds

Refunds can take a few working days to show after we send them. Check your bank account again, then contact your bank or card provider. If you still haven't received your refund, email info@healthsynergy.co.za.

Exchanges

You can exchange an unopened item within 7 days of receiving your order. Follow the return steps above and tell us in your email what you'd like instead. You pay to send the item back and the delivery fee for the replacement, unless the original item was damaged, defective or wrong.

Questions

Email info@healthsynergy.co.za or call 012 348 6110.