Terms of service

Effective date: 28 October 2026

These terms apply when you use healthsynergy.co.za or buy from us. Please read them before you order: by placing an order, you agree to them. Our Refund policy, Shipping policy and Privacy policy form part of these terms. Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Who we are

healthsynergy.co.za is run by Invincible Living (Pty) Ltd, a private company registered in South Africa, trading as Health Synergy.

• Registration number: 2018/293576/07
• Directors: Sven Ingo Gevers and Renita Gevers
• Physical address and address for legal notices: Shop 25, Glenfair Shopping Centre, Lynnwood Road, Lynnwood, Pretoria, 0081
• Phone: 012 348 6110
• Email: info@healthsynergy.co.za
• Website: https://healthsynergy.co.za

Our store runs on Shopify, which provides the platform we use to sell to you.

2. Using our website

You must be 18 or older to buy from us. If you're under 18, a parent or guardian must place the order.

When you use our website, you must not:

• break the law or encourage anyone else to;
• upload viruses or other harmful code;
• scrape, crawl or copy the site, or try to get around its security;
• give false information or pretend to be someone else;
• harass, abuse or discriminate against anyone.

We may suspend your access or close your account if you break these terms or the law.

3. Your account

Keep your login details private. You're responsible for what happens on your account, unless it results from our own failure. Keep your details accurate and up to date.

4. Orders

When you place an order, we email you an order confirmation. That email is your record of the order, and you can also see your orders in your account.

We may cancel an order before dispatch if an item is out of stock, if a price or description is obviously wrong, or if we suspect fraud. If we cancel after you've paid, we refund everything you paid for that order.

We may limit how many units one customer or household can buy, and we may decline orders that appear to be for resale. Trade customers can ask us about wholesale.

We dispatch orders within 30 days unless we agree otherwise; most leave within 1 to 3 working days. If an item you've paid for is unavailable, we'll tell you and refund what you paid for it within 30 days.

5. Prices and payment

Prices are in South African rand (ZAR) and include VAT. Delivery fees are shown at checkout before you pay. Prices can change, but you pay the price shown when you placed your order.

If a price is obviously wrong, for example because of a typing error, we'll contact you before dispatch. You can then pay the correct price or cancel for a refund of what you paid.

Pay with any option shown at checkout. Our payment providers, currently Stitch, Payfast, PayJustNow and Payflex, process payments over encrypted connections. We never see or store your full card number. PayJustNow and Payflex instalments are subject to their own terms. Discount codes and promotions apply on the conditions shown with each offer.

6. Delivery

We deliver within South Africa only. Delivery times and fees are in our Shipping policy. Your order is at our risk until it's delivered to you. If it arrives damaged, see our Refund policy.

7. Returns and cancellations

You can cancel and return goods within 7 days of receiving them, as ECTA section 44 allows, on the conditions in our Refund policy. If an item is damaged, defective or not what you ordered, the CPA lets you return it within 6 months of delivery for a replacement or a refund.

8. Product and health information

We describe our products as accurately as we can, using the manufacturers' information and the product labels. Packaging and formulations can change, so read the label on the product you receive before you use it. Colours on screen may differ slightly from the real product.

Information on this website is general information, not medical advice. It doesn't replace advice from a doctor or other healthcare practitioner, and we are not healthcare practitioners. Speak to your doctor or pharmacist before taking a supplement, especially if you're pregnant or breastfeeding, take medication, or have a medical condition.

Use products as directed on the label, don't exceed the recommended dose, and keep them out of reach of children. If you think you have a medical problem, see a healthcare practitioner promptly.

9. Reviews and content you send us

If you post a review or send us comments or ideas, it must be your own honest opinion and must not break the law or anyone's rights. You allow us to show it on our website and in our marketing, with the name you give. We may remove content that is unlawful, offensive or misleading. We don't have to keep ideas you send us confidential, pay for them or reply to them.

10. Personal information

How we collect and use personal information is set out in our Privacy policy.

11. Our content

The text, images, logos and design on this website belong to us or our suppliers. Don't copy, sell or reuse them without our written permission.

12. Other websites and services

Links to other websites are there for convenience. We're not responsible for their content or practices. Some services on our site, such as instalment payments, are run by other companies, which show you their terms before you use them.

13. Our liability to you

Please read this section carefully. It limits our liability.

Nothing in these terms limits or excludes:

• your rights under the CPA, including your right to safe, good-quality goods and the implied warranty of quality;
• our liability for loss caused by our gross negligence or wilful misconduct, or for harm caused by unsafe or defective goods as the CPA provides; or
• any other liability the law doesn't allow us to limit.

Subject to that, Invincible Living (Pty) Ltd and its directors, employees and agents are not liable for:

• loss caused by using a product other than as directed on its label;
• indirect or consequential loss, such as lost profit or data, that wasn't reasonably foreseeable when you ordered;
• delays or failures caused by events outside our reasonable control, such as courier disruptions, load-shedding, strikes or internet outages.

We work to keep the website running and accurate, but we can't promise it will always be available or free of errors.

14. Indemnity

If you break these terms or the law and someone makes a claim against us as a result, you're responsible for the loss and reasonable legal costs this causes us, to the extent the law allows.

15. Disputes and governing law

These terms are governed by the law of the Republic of South Africa. If you have a complaint, please contact us first at info@healthsynergy.co.za so we can try to resolve it. If we can't, you can refer it to the Consumer Goods and Services Ombud (www.cgso.org.za) or use any other remedy the CPA gives you.

16. Ending these terms

You can stop using our website at any time. We may close your account if you break these terms. Anything either of us owes the other before then is still owed, and your refund rights are not affected.

17. General

If a court finds part of these terms invalid, the rest still applies. If we don't enforce a right straight away, we can still enforce it later. These terms and the policies they refer to are the whole agreement between us about your use of the website and your orders.

18. Changes to these terms

We may update these terms. The date at the top shows when they last changed. The version on this page when you place an order applies to that order.

19. Contact us

Questions about these terms: email info@healthsynergy.co.za, call 012 348 6110, or write to Invincible Living (Pty) Ltd, Shop 25, Glenfair Shopping Centre, Lynnwood Road, Lynnwood, Pretoria, 0081.